Shipping, Returns & Exchanges

THANKS for your order!

First class shipping is free within the U.S. and you will receive tracking information via email or text (depending on the method you selected) as soon as your order is shipped. We are as excited about your order as you are to receive it! We work hard to create, wrap, package and ship within 3-5 days of your order being placed. If you are ordering during a busy holiday shopping season or special promotion expect your order to ship within 5-7 days.

Your order should arrive in 3-5 business days AFTER it ships from California to destinations within the U.S.  During holidays and long weekends please keep in mind that we are at the mercy of the post office and it could take a little longer. Select priority mail if you require it sooner.

Outside U.S. Shipping:

Bellaforma provide’s International shipping via the U.S. Postal Service or DHL. If you choose U.S. postal service your item won’t be tracked after it departs the U.S. so we recommend DHL. Prices are based on weight and destination. Your delivery may take between 7-21 days. Bellaforma is not responsible for custom fees, duties or other charges. If you desire expedited shipping please contact sandra@bellaformajewelry.com

Returns & Exchanges

If you need to exchange or return your item/s you have 30 days to do so from the date you receive your order. You must contact us at the above email address before requesting a return and please state the reason for the return. We are happy to exchange an item/s if you prefer something else in the store. 

EXCHANGES: If you are exchanging jewelry you will need to send the item back first. Once you select your exchange there is a $5.00 shipping fee. We offer you free shipping on your initial order but if you decide you want something else we will issue you a credit minus the $5.00 shipping fee.

RETURNS

You have 30 days to return any item, it needs to be in original packaging and in the condition we sent it in. If you had multiple items in your order and are not returning the entire order we do not charge a return fee. If you are returning all items in your initial order we will deduct our $5.00 shipping fee and credit you the difference. 

You will see our mailing address on our packing slips.

Please return in the same box and put tracking info on your package as Bellaforma cannot be responsible for lost items. 

If you received an item and it is damaged in any way or anything is missing please notify  sandra@bellaformajewelry.com immediately. 

Please note:  Custom orders are not eligible for returns, credit or exchange.