Shipping, Returns & Exchanges
THANKS for your order!
First class shipping is free within the U.S. and you will receive tracking information via email or text (depending on the method you selected) as soon as your order is shipped. We are as excited about your order as you are to receive it! We work hard to create, package and ship within 5-7 business days of your order being placed. If you have a very large order please understand the time it takes to make your pieces will increase.
If you are ordering during any of our sale events please factor this in and allow 7-12 days for production as we do get VERY busy with orders. Your order is packed in one gift box selected to fit the amount of pieces in your order unless otherwise requested.
If you have certain pieces designated for gifts and would like them boxed separately please let us know. We have no way of knowing what items are gifts and are happy to accommodate requests.
Your order should arrive in 3-5 business days AFTER it ships from California to destinations within the U.S. Any postal shipping delays are out of our control, this can happen around busy holiday seasons or areas experiencing weather problems. If you notice your tracking is delayed please be aware you can sign up for advanced tracking with text alerts via USPS.
Select priority mail if you require it sooner.
Outside U.S. Shipping:
Bellaforma provide’s International shipping via the U.S. Postal Service or DHL. If you choose U.S. postal service your item won’t be tracked after it departs the U.S. so we recommend DHL. Prices are based on weight and destination. Your delivery may take between 7-21 days. Bellaforma is not responsible for custom fees, duties or other charges. If you desire expedited shipping please contact firstname.lastname@example.org
You have 30 days to return or exchange your jewelry. We charge a 15% restocking fee on ALL returns.
Returns need to be authorized first, please send a direct email to: email@example.com if you wish an exchange or return.
Bellaforma Jewelry does not stock an inventory, our pieces are handcrafted and made to order so please read the details and sizing of the items you are purchasing.
Your jewelry needs to be returned in the original gift box and in original UNWORN condition. We will refund the difference and your return will be processed back to your original payment method.
If you are exchanging jewelry for a different size or want to select another item we request you send an email first so we know to expect these items. Please include a note in your package that you would prefer an exchange. Our restock fee is waived if you are exchanging your items however customers are responsible for paying the shipping fee for exchanged items. We will issue you store credit (minus the shipping fee) in the form of a personalized credit code that you enter at checkout.
You will see our P.O. Box address on our packing slips, please ship to this address.
Please return in the same box and put tracking info on your package as Bellaforma cannot be responsible for lost items.
If you received an item and it is damaged in any way or anything is missing please notify firstname.lastname@example.org immediately.
PLEASE NOTE: Custom orders OR Alterations to any of our products are not eligible for returns, credit or exchange. We are happy to customize jewelry that is to your sizing or liking however if these are changes to sizes or styles that we do not sell on our website they will be final sale.
All jewelry that is eligible for an exchange will be a final sale and not eligible for additional exchanges or returns.
ALWAYS feel free to reach out if you need any clarification on our policies. We are here to help make your shopping experience a pleasant one.