Here's OUR Commitment to YOU
Frequently Asked Questions:
Q. I just placed my order, how long will it take?
A. Your jewelry is made to order. Our goal is to create, package and have your order mailed quickly as we know you are excited to receive it. Most orders will ship within two to five days through USPS and you will receive tracking info via email or text. If you are ordering during a sale our timeframes can vary as we get quite busy during sales. If you are trying to track your order within the first 12-24 hours and don’t have any update yet please don’t worry! We carefully pack and prep our packages in advance so it may not have gotten to the post office yet.
From California you can expect your order to arrive within 3 to 5 business days if you reside in the U.S. *Please be aware that COVID delays are happening throughout the U.S. with first class and priority packages and we cannot be responsible for postal delays.
Q. Do you offer gift cards?
A. Yes! We offer electronic gift cards, please see Gift Cards in the navigation menu. This is a great option if you are unsure of what to get for that someone special. Redeeming them is as simple as entering your code at checkout.
Q. Do you ship to Canada? Will you ship internationally?
A. Yes to both! We have very reasonable shipping rates...see Shippingsection for more info.
Q.Can I cancel or change an order?
A. Since we mail out orders quickly and 6 days a week your window to make changes is small so please notify us immediately if you require a change and before you receive confirmation of tracking info.
Q. How will my order be packaged?
A. Bellaforma jewelry always comes in a bubble envelope and carefully packaged in a chocolate colored or black logo gift box with natural paper shred or tissue paper (easy recycling) and gift wrapped at no extra charge with embellishment.
FYI: If you are ordering multiple pieces and would like them individually gift wrapped you need to make that clear in the order notes as most orders will get packed and wrapped in one box if not specified.
If your item is a gift and you would like us to personalize a gift note you can leave your gift message when you add your product to the cart, that is the easiest way to ensure we will see it. If you forget to add it you can email firstname.lastname@example.org
Details are very important to us!
Q. Help! I haven’t received my item yet, I think it may have gotten lost in the mail. What do I do?
A. We know how extremely frustrating that can be . We all want our online orders quickly but if it appears your order is taking longer than normal please look up your tracking number provided to you and check to see where it may be. Sometimes over a long weekend or holiday it can be delayed. You can put advanced tracking on your item so you receive updates via text or email. If it appears it was delivered to you and you have yet to receive it please wait 24 hours, many times we see postal workers pre~scan packages which prompts you to receive the “delivered” email from us. Please contact your Post Office with the tracking info if you haven’t received your item within 48 hours. Bellaforma has no control over what happens when your order leaves our studio and cannot be responsible for lost or stolen packages. We will always do our best to assist in tracking your order as human error tends to be the case when items say they’ve been delivered and are not.
Q. Can I use multiple discount codes on my purchase? I’m not getting a discount when redeeming a reward, why?
A. If you are an email subscriber to our newsletter you will receive exclusive offers and hear about our newest products. We love our Facebook and Instagram followers so if you are on social media give us a follow. Unfortunately we can only honor one discount code at a time and some codes are subject to time limits so please keep that in mind. Redeeming a reward certificate is only valid on regular price items and if we are having a site wide 24 hour sale you will not be able to override the sale code so we ask you return the following day to redeem your reward.
We are happy to provide you free shipping in the U.S. regardless of the amount of your order.
Q. I received my order but it’s not really what I want..what should I do?
A. We want you to enjoy your purchase, get lots of compliments and brag to your friends but we understand sometimes it’s not quite what you had in mind. Please click: Shipping,Returns, & Exchanges Section or see our full footer menu at the bottom of our home page.
Q. Ooops I ordered the wrong size, what should I do?
A. Great question! No worries, it happens. Send an email immediately and let us know you will be mailing it back.
We charge a $5.00 shipping fee to resend back to you once the item is remade. We will invoice you and you will receive a tracking number when it ships. You will see our mailing address on our packing slips.
Q. Can you alter an existing piece?
A. Yes, absolutely. Did you know we keep one sample of all our designs in the studio AND we make every piece to order just for you. If it’s a simple request just drop a note at checkout or send a more detailed request after you order.
Q.What are your metals?
A. We use a variety of metals such as stainless steel 304/316L for its durability and anti tarnish qualities, sterling silver .925 and lead free pewter. The product description should elaborate on what the piece is made of. Please see our Care & Repair section on the footer of our Home page for more info.
Have a question we didn’t answer?
We are always updating so please help us and email your question so we may add it here and help someone else.
Thank you again for shopping with Bella!